Customer Testimonials
Great staff. Love our car. We'll be back!
This was an amazing experience. Thank you to all that helped in our new car purchase.
I want to say thank you to Colt in the service department for helping me resolve an issue with an ID4 I purchase from another dealership. He spent time on the phone to look up records that proved a pre-existing issue that was not disclosed to us by another local dealership. Huge thanks and we will be bringing out car to Emich VW for service from now on.
The factory warranty for Volkswagen is a complete joke. They do not stand behind their product. I was adjusting the review mirror when it fell off. They essentially accused me of doing something nefarious and stated those mirrors are on there right and tight. Obviously…. If that were the case I would be able to adjust as needed without it falling apart. The service department female I spoke to was super condescending. Bye bye Emich…. It’s a shame… because the buying process was smooth. Time to take my money elsewhere.
The female service department employee was incredibly condescending. You ... Read More Google - Nov 3, 2026
The team usually washes your vehicle after service. I have been coming here for almost 4 years. Every time I get an oil change, I ask for recommendations on what to switch or change to keep the car in the best shape. This time, they quoted a $2,300 service that included replacing the battery after only 3 years, rear pads and rotors, a brake system flush, a pollen filter, and cooling system service. After I declined these outrageous prices and services, they gave me the car back, not even washed. I paid $288 for a tire rotation and oil change. Milo was not great ... Read More Google - Oct 30, 2026
Emich Volkswagen is the place to go if you own a VW anywhere in the state of Colorado. I recently had my Tiguan serviced at their Santa Fe location, and the entire experience was exceptional.
Collin D. was absolutely wonderful to work with. He was professional, attentive, and incredibly thorough, keeping me informed throughout the repair process and making sure all my questions were answered.
A huge thank-you to Brian, the technician, for his expertise and attention to detail. I received updates via text and video throughout the repair process, including actual footage of the work being performed on my ... Read More Google - Oct 28, 2026
Great experience shopping with Emich. We came in knowing what we wanted to look at and Dustin was great. No pushy sales tactics, just providing us information on the car we wanted to look at. Gave us a full rundown on the vehicle’s history and let us make our decision. Would highly recommend buying a car from them.
I had a terrible experience at another Denver Metro VW recently which had me looking for other options. I went to Emich, shared my experience, what I was looking for to sign that day & they made it happen. Additionally, during the test drive Quinn showed me features that the other dealership neglected to mention. After I signed he sat in the car with me and went through most of the settings and features the vehicle had to offer. They listened to me, helped me get what I want and went above and beyond with their customer service.
Top tier! Jared is the best Service Advisor!
Fast and friendly!
Excellent service and fantastic customer service: I give them 5 stars.
I strongly recommend not getting any cars serviced here at this dealership. So many issues so I'll start with this. Took my 2025 Golf R here to get the 10k mile service on 10/16/2026. This first round of service caused my check engine light to come on. Came back a week later on 10/23 to get it diagnosed and to have the them perform the 694T Front Safety Belts recall.
The check engine light was caused by a torn seal on the oil filler cap (wonder who caused that....) The cap was replaced, not a big deal. However, the work to replace ... Read More Google - Oct 23, 2026
Efficient service facility that communicates progress well. I appreciated the clean, spacious work area with available snack assortment.
Great service. Fast and friendly definitely will be back
Had an absolute 5-star experience here the other day! Brought my car in as I was coming up on the end of my lease. Gabe was immediately so personable and relatable, he truly was such an advocate for me. The financing gal I met with was also so real. I felt like they truly wanted to help me out & get me into the best situation possible. Such a refreshing experience. I will be requesting to work with them both from here on out. Can not recommend this dealership enough!
Recently purchased a used car at Emich and they made the process seamless. Everything from test drive to finance discussions were both easy and efficient.
Great working with Brady. Straight forward transaction
I had a great experience with Emich Volkswagon! The team was very communicative about the service needed on my car and the cost of everything. I certainly will be returning when I am due for service!
Had a very poor experience. Was offered a financing offer that they then changed multiple times stating the bank wouldn't authorize it due to the price of the car. Then after agreeing to higher interest rate and payment they came back 2 more times with changing cost. Got home with the car and there was no charger chord provided. When I called and spoke with them they said they don't disclose that the car doesn't have a charger unless asked by the customer. Really disappointed in the customer service, talked to two different people who didn't seem ... Read More Google - Oct 15, 2026
Had a great experience at Emich. My sales guy John was great and everyone there were very friendly and helpful!
My car got brought it on a Tuesday, by Wednesday it had been inspected. Insurance approved on Thursday, everything was ordered the same day and had the videos from inspection and after the repairs were done. They kept me in the loop and through the entire process. I was really having a hard time whenever I have brought it to. Thank you for making me feel like the owner of the car means something and not just another ticket or number! Thank you!
Andy was super helpful, and I never felt pressured to buy the car. He gets 5 stars. I think they could've done a better cleaning out the car as I did find a couple pieces of trash and stains that were easily removable. But overall, good experience! Thanks Emich
Great experience in the service department with Collin.
One of the easiest car buying experiences ever. We dropped in on a Saturday without an appointment and walked out with a new car leased before close of business. Everyone we interacted with in sales and finance (John, Chris, and Rhiannon) were lovely - we never once felt pressured to make a purchase or do anything more than explore options. They offered an extremely fair rate on a trade in and running numbers for monthly payments. After our test drive, we went and explored another option at another dealership before ultimately returning to make our purchase. The car we selected ... Read More Google - Oct 12, 2026
Best selection of VW's in Denver! Matt Foster was great to work with and he got us the Id.4 we were looking for. Would recommend to anyone looking for a VW in CO!
Great customer service!
Emich VW in Denver just off of Santa Fe was amazing, especially Dustin. He was an excellent salesperson and never made me feel pressured and answered all of my questions!
I was pretty much in and out fairly quickly. I knew what I wanted to look at and test drive. I wasn't pressured to look at a more expensive model or trim level. Kellan arranged to bring in a Taos of my color choice and had it detailed and ready for me the next morning. Everything, including the financing, went really quickly and without fuss. Kellan found me an extra incentive to reduce the price. I wasn't aware that Emich was a one price dealership but really appreciate that sales model. This is my 7th VW dating back ... Read More Google - Oct 11, 2026
Disappointing Experience – Six Hours and Multiple Concerns
I arrived at 8:30 a.m. and didn’t leave until 2:30 p.m.—SIX HOURS later—and unfortunately, the length of my visit was only one of several frustrations.
I was initially told that my rear brakes and rotors needed to be replaced. Then I was told they could resurface the rear rotors instead. After six hours, when I was finally told I could check out, they informed me that I wouldn't be charged for the rear rotor work because, as it turns out, it was actually my FRONT rotors that needed attention. ... Read More Google - Oct 10, 2026
I worked with Matt in sales and Chris in finance. My car buying experience lasted less than one hour from the time I arrived for a test drive to the time I pulled out of the dealership. The dealership's vehicle pricing was competitive and transparent and the staff was courteous. If you value your time, like honest communication, and want a good deal on a car...I recommend visiting Emich Volkswagen
Colt was very helpful as was the whole team!
I had a great experience working with Andy at Emich Volkswagen! I bought my first car a few months ago, and Andy made the experience smooth and enjoyable. He was knowledgeable, responsive, and incredibly helpful throughout the entire process. He took the time to answer my questions and made sure I felt comfortable with everything. I really appreciated his friendly approach and excellent customer service. I would absolutely recommend Andy to anyone looking for a new vehicle!
Buying my Alltrack in 2019 went smoothly and my salesman was great. 5 years later my driver's seat cover starte to tear along the perforations and Todd got it replaced under warranty. Thank, you, thank you. We live near McDonald's VW and my family has done business with them since 1962. No more. I was towed into McDonald's for a failed battery and they implied that I needed over grand in repairs from a PVC valve and related gasket failure. No repair was needed and when I was in Emich a week later their inspection found no such problem.
Great experience buying used at Emich, Matt was super helpful getting us exactly what we were looking for. Would definitely buy from here again!
Colt was helpful and the service was quick! Would reccomend he and the team
I mean, it was a costly repair but beyond that… My service advisor was great. Kept me informed and managed my expectations, very quick to respond. Very efficient and pretty low hassle. They use technology in a way to make your experience much easier and sent me home in an Uber one day at no cost to me. It was a good experience.
Milo was very transparent and helpful throughout the service process. The team at Emich got our car serviced quickly.
Andrew’s service was exceptional, as a women I felt able to trust his word and not feel taken advantage of. He gave me the best test drive ever as well. He makes me want to buy more cars.
Asked for OTD price, instead got several unwanted emails.. I am not sure what is the thought process behind this. It quite rediculous frankly. Just getting the price out and either get the sale or move on to another buyer.... But no let's just harass one at a time, because now we have their email....
Everything was quick, clear, and straightforward. Thank you for the great service!
My husband and I had a wonderful experience purchasing our new 2026 Volkswagen Tiguan. Our Sales Agent Gabe was extremely nice, professional and knowledgeable about our vehicle. He made sure we understood every step of the process and felt comfortable and confident in making our final decision and left the shop extremely happy!
I rarely leave a negative review, but I couldnt be more dissapointed with service. I had an issue with my AC with my 24 atlas not cooling, brought the car in. After picking it up, the issue was immediately still there 5 minutes into the test drive. Of course frustrating, but things happen, so I redropped the car another day. Picked it up a week later, a little better but still having exact same issues. Now i need to still get this fixed, no idea why the ac sometimes blows cold air sometimes doesnt but after having the car there 10+ days and ... Read More Google - Sep 28, 2026
Matt went above and beyond to be helpful! We were coming from almost 2 hours away and he did a quick video to show me the vehicle up close. Even the paperwork process was fairly quick and painless. No pushiness, just efficient and pleasant.
I recently purchased a Certified Preowned VW from Emich. Though I am not a person to write reviews, I felt that my experience was excellent enough to justify sharing. From the ease of setting an appointment to the no-pressure Salesmen, I couldn't be happier with my experience. Amanda was helpful both online and once I stopped into the dealership, and every team member that I had the pleasure of working with was kind, patient, and helped make the experience as exciting as it should be. In previous experiences with both new and used cars, it felt that dealerships had ... Read More Google - Sep 24, 2026
Matt in sales was fantastic. I’ve never had a car deal done so quickly.
(Translated by Google) Excellent service and very quick help. Thank you!! (Original) Excelente servicio y muy rápido la ayuda . Gracias!!
Recently purchased a vehicle. Steve was great. Super helpful and kind with all my various questions. Process was upper smooth. Highly recommend!
Had an excellent experience working with Brady! He was incredibly friendly, polite, and respectful throughout the whole process. He is highly knowledgeable, professional, and went out of his way to answer all my questions without any of the old-school, pushy sales tactics. It was refreshing to work with someone so enthusiastic and energetic. Highly recommend asking for him!"
Looking for a 2025 Volkswagen. All They have is 2026 Volkswagens. No 25.24.23 and so on.. and this is a Volkswagen dealership?
I had a great experience working with Quinn Zabukovic at Emich Volkswagen. From the beginning, Quinn was very friendly, direct, and transparent throughout the entire process. I really appreciated the time he took to explain the vehicle and walk me through all of its features without ever making me feel rushed.
He was professional, knowledgeable, and incredibly patient with all of my questions. I truly appreciated his straightforward approach and the level of service he provided. I would absolutely recommend Quinn to anyone looking for a new vehicle at Emich Volkswagen. Thank you for making my first VW buying experience ... Read More DealerRater - Sep 7, 2026
I had a great experience at Emich Volkswagen purchasing my ID Buzz. My sales person, Ricky Banegas was extremely friendly and provided a wealth of information. Doug Larson got me through the financials and paperwork easily and efficiently. All in all it was a painless process and I would highly recommend buying from them.
Amazing experience and specially with Ricky. Very knowledgeable and listened to every detail I wanted in the car.
Ricky was awesome! I don’t live in the area and we were able to take care of most of the process over the phone. Then we just went downed and signed some paperwork. He was able to get me into a vehicle that fit my budget. Great experience. Would recommend.
Overall good experience. The little bit of trouble we had with one of the finance managers being unnecessarily difficult, our salesman Ricky made up for it.
Fast service, no pressure sales, and helpfully staff. Easily one of the best car buying experiences my wife and I have been through. We both said this was so much easier than we had been preparing for!
Very overpriced
This dealership had my car for three days and handed it back with the real problem untouched. My Tiguan came here after a radiator job at Emich VW Boulder left it with a check engine light and a badly wobbling cooling fan. Their technician said the fan needed replacing, then the advisor told me it was "road debris," that the wobble was normal, and that my car is just old. I asked to see the debris they claimed they removed. They refused, and later admitted they hadn't kept it. Here's the part that says it all: ... Read More Google - Jul 27, 2026
This dealership had my car for three days and handed it back with the real problem untouched. My Tiguan came here after a radiator job at Emich VW Boulder left it with a check engine light and a badly wobbling cooling fan. Their technician said the fan needed replacing, then the advisor told me it was "road debris," that the wobble was normal, and that my car is just old. I asked to see the debris they claimed they removed. They refused, and later admitted they hadn't kept it. Here's the part that says it all: ... Read More DealerRater - Jul 27, 2026
Here's a polished version of your review:
My experience at Emich Volkswagen was incredible from start to finish! I originally went in to look at a 2017 Volkswagen Tiguan, but thanks to Ricky Banegas and his hard work, I drove away in a 2023 Volkswagen Taos that fit perfectly within my budget.
Ricky went above and beyond to make sure I found the right vehicle without ever making me feel pressured. He was patient, knowledgeable, and genuinely cared about helping me get the best deal possible.
Everyone I interacted with made the experience enjoyable. The woman at the front desk on 07/23/2026 ... Read More DealerRater - Jul 26, 2026
Ricky was extremely helpful. I would recommend this dealership to anyone. I was in and out in less than 2 hours with a great vehicle.
Ricky Benegas was so friendly, straightforward and accommodating during the leasing process. He made the whole process hassle-free and comfortable. I'd definitely recommend working with him if you're looking for a straightforward, hassle-free car buying or leasing experience.
If you sell your car before your warranty has met its terms you can get a refund for the prorate!!!! Unfortunately, VW doesn’t like this. In the process of trying to even get the paperwork they need completed to initiate the refund they are STALLING, and trying to talk us out of it. They have now ignored our called and voicemails for a week.
Getting my car serviced here was a huge mistake. Routine maintenance here is insanely expensive, it takes forever, AND they close at 2pm on Saturdays so if you have to get your car serviced here they will act extremely put out if you bring it in on a Saturday. I had my oil changed here and they indicated there was an oil leak and they needed my car for several days to fix it. It took 6 weeks for them to have a loaner car available for me to use. Then it took two days longer than initially stated to fix ... Read More Google - Jul 10, 2026
After visiting Emich for an oil change, I was surprised to hear from them that I needed new brakes and rotors along with many other things. Six months has passed and I live in Iowa now and after hearing some squeaking from my real tire after having had to go down to gravel road, I decided to take it into a local shop. I was very worried that my brakes were the cause and that I was long overdue and getting new brakes and rotors As it turns out, my brakes are fine even six months later and still have 30% ... Read More Google - Jul 10, 2026
Edit: Very disappointed in the service and dishonest practices at Emrich, especially with Matt. I brought my VW Taos 2023 in to potentially turn it in 2 months prior to my lease being done. I wanted to discuss what the process would look like and if they would potentially buy my car. Otherwise, I was planning on purchasing the car myself.
Enter Matt. He met with me and was kind. Wanted to check out the car to see if it's something they wanted to buy for Emrich's lot. After speaking with a few coworkers he told me "90% chance we ... Read More Google - Jul 9, 2026
Emich was great to work with. There was no pressure, they were very attentive and flexible and worked hard to get what I wanted.
I had an excellent experience purchasing my Volkswagen Jetta from Emich Volkswagen! Ricky Banegas was fantastic to work with from start to finish. He was friendly, knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions and made the entire buying process smooth and stress-free. I'm very happy with my new Jetta and truly appreciate the outstanding customer service. If you're looking for a new vehicle, I highly recommend asking for Ricky Banegas at Emich Volkswagen!
This was all about professionalism, good product knowledge and a very even approach to selling an automobile
Ricky helped me purchase an ID.Buzz. He was very friendly, helpful, and knowledgeable. A great representative of your dealership!
If you are Latino and want respect and be taken care RIGTH go to Tynan’s Volkswagen. Trust me
Ricky Banegas was so amazing and so helpful from the start to the end of the process .He answered all my questions l had and assist me with everything including getting the exact color l need even though it wasn't easy. I'm very happy and I will always recommend this company to everyone.
Ricky and Nermina were INCREDIBLE to work with! Everything was fast and easy. Thank you for making this car buying experience a pleasure!
Ricky was so patient. He abs Fred helped me find the perfect car at the right price.
Ricky was awesome and very professional. Finance was perfect. I would buy again with this team
Called to speak to someone in service. First time sent to ai auto. Called back and asked same lady if I can speak with someone in service as the ai auto picked up. She said it's their call if they want to pick up. I said that doesn't seem accurate and asked to speak to manager. She said no manager is there. I thought that was odd on a Saturday busy sales day no manager. The lady is customer facing and fully unaware. What is up? I'll never shop there but the manager should educate customer facing ... Read More Google - May 23, 2026
To parent, grandparent, whomever obviously an owner who thought putting whiny children on a TV commercial was a good idea, it's not.
One of the worst customer experiences I’ve ever had. On a Friday, I called multiple times to talk to the technician. They said they could only text. All I wanted was a 2 minute conversation vs having to text back and forth for hours.
I went to the shop on a Saturday morning to get my car, so I could bring it somewhere else. My car was held hostage. They said my technician wouldn’t be back until Monday, and no one else knew the condition of my car or where my keys were. So now I have to wait ... Read More Google - May 16, 2026
I had an excellent experience purchasing a used Audi from this dealership. The staff here were all super friendly, patient, and not pushy at all. Ricky was very easy going and answered all our questions along the way!
Everyone I dealt with was professional, friendly, and explained all the details of the purchase
its well known that dealerships will gouge and upsell on unnecessary repairs but this place is absolutely blatant and unethical in how they go about it
I came in today to get my car serviced, but honestly, the experience wasn’t great. I was pretty disappointed with the service, and I don’t think I’ll be coming back.
Customer service was bad and did not disclose what come with the car until credit was pulled. Especially the sale manager.
Price gouging in its clearest form. Emich is adding thousands of dealer markups. Just like during covid era. Ford is finally doing a crackdown to prevent dealerships from this behavior. Omeara VW and Maroone VW are selling at window sticker, fairly.
I have leased multiple vehicles from this dealership and expected a much higher level of professionalism.
I scheduled a maintenance visit and was not informed in advance that my vehicle would need to be kept for two days. I only found out after arriving. When I asked for a loaner, I was told none were available for several weeks, and no effort was made to plan ahead or accommodate the situation.
At the same time, I received repeated reminders about the recall and software update. However, when I proactively contacted the service department to schedule properly—including requesting a loaner—... Read More Google - Apr 21, 2026
Had a poor experience at my dealership so I brought my car here. Had an emergency transmission warning pop up on my 2023 Taos. I pulled the codes myself then brought it in to this dealership. Spent $1,500 (10% of the value of my car) for repairs. I’ve had it back for one week and now I have the same emergency transmission warning popping up with the same exact code. I called and they said that the code I’m seeing wasn’t there when I originally brought it in but I literally have a picture of the code reader from autozone ... Read More Google - Apr 15, 2026
$239 and an appointment to give me the radio code for my car stereo because it was blank on my factory radio code card in my owners manual. They definitely do not want any of my maintenance business. Was provided by the code the $29 from a different VW dealership over the phone. Edit - $239 to look it up? Higher cost - than normal dealer shop rates? And this is not true. I did not receive the code from the original selling dealership.
Everything was smooth! Ricky was very helpful with my old lease and my new lease.
Everything good, Mateo helped us a lot, this is our second ca r with him
Nice and clean dealership with good car inventory and selection. Super friendly and knowledgeable sales person.